Dashboard & Analytics

Monitor call statistics and performance metrics

The Dashboard (home page) gives you a quick overview of your call center performance.

Statistics cards

The top section shows key metrics for the selected time period:

Card	Description
Total Calls	Number of calls received
Successful Calls	Count and success rate percentage
Failed Calls	Count and failure rate percentage
Average Duration	Average call length (MM:SS format)
Total Duration	Combined call time

Time period filter

Filter the statistics by time period:

Option	Description
Last 7 days	Previous week
Last 30 days	Previous month
Last 90 days	Previous quarter
Custom range	Pick start and end dates

The selected filter is saved and persists between sessions.

Recent calls

Below the statistics, the Dashboard shows the 12 most recent active calls in a card grid. Click any call to open the detail sheet.

Tips

• Use the Dashboard as a morning check-in to review yesterday’s call volume and success rate
• Monitor the failure rate — a sudden increase may indicate configuration issues
• Check average duration trends — unusually long or short calls may need investigation